Barry Khan – Service Designer Birmingham

Weeknotes – AI-Interactive Blueprints

Date // Category weeknotes

Weeknotes – 02 December 2025

In this post I ask the question:
If AI creates blueprints, what's left for Service Designers?

AI Service blueprints

This week I've continued to experiment with AI tooling, specifically NotebookLM and Gemini 3. After exploring their creative, visual and text-generation capabilities, I wanted to see if Gemini could handle one of the most involved artefacts in service design: the service blueprint.

Blueprints look complex, but the act of assembling them is relatively straightforward — the real work sits in gathering insights, validating flows, and aligning teams. So what happens when AI attempts that first draft?

blueprint builder (opens in new window) Text for blueprint builder.

As an experiment, I’ve also been making interactive blueprints with Gemini, using publicly available guidance, service content and legislation. It worked so well for a work project that I built a blueprint creator UI to support day-one discovery.

The intention is simple:
Use existing artefacts and guidance to generate an initial blueprint that highlights gaps and assumptions. From there, UCD teams can choose how best to fill the gaps, desk research, user research, SME engagement or technical analysis.

I’m genuinely blown away by how promising this feels. It’s a great use of technology, and I’ll write a separate post about this soon.

Away from Work

Gemini and Nano Banana Pro

Google’s recent AI updates — Gemini 3, Nano Banana Pro and the wider Google AI suite — have, in my view, pushed them ahead of every other AI toolset. I’ve cancelled my Cursor AI subscription and have been using Gemini to build small apps and experiments.

Visual to help understand difference between IOS and android, as I look to move from iPhone.

Playground

Reclaim focus info graphic

Below are some of the tools and prototypes I’ve been playing with:

Notetaker (opens in new window)
A browser-based AI transcription tool for capturing meeting notes with real-time auto-save.

Business Pots and Calculator (opens in new window)
A financial prototype for allocating business funds into smart categories.

TAKT Content Creator (opens in new window)
A workflow tool to manage the pace and consistency of content creation.

A bit about me: I'm a UCD specialist focused on Service Design, with a passion for accessibility and creating services for all. I navigate the world with a dry sense of humor, finding the funny side in the most mundane tasks.