UK Health and Security Agency - Test and Trace

Helping local authorities during a pandemic #

I spent 6 months working with a fantastic team at UKHSA, on a number of initiatives. One aspect was researching and visualising lessons learnt from Surge testing during the COVID-19 pandemic.

This involved:

• Shaping discussion guides
• Articualting pain touchpoints
• Running ideation sessions
• Working with PM to assist impact mapping and prioritisation
• Creataing value proposition canvases and jobs to be done

I also was involved in a discovery around how local authorities received stock and funding during the pandemic. Identifying best practice, and shaping service patterns that could be used in emergency situations, beyond pandemics.

This involved:

• As is and to be service blueprinting
• Ecosystem mapping
• Running ideation workshops

• Next: Ministry of Justice - HMPSS
• Previous: Making Tax Digital with HMRC