Barry Khan

UK Health and Security Agency - Test and Trace

Date // Category work Service Design

Helping local authorities during a pandemic

I spent 6 months working with a fantastic team at UKHSA, on a number of initiatives. One aspect was researching and visualising lessons learnt from Surge testing during the COVID-19 pandemic.

This involved:

  • Shaping discussion guides
  • Articualting pain touchpoints
  • Running ideation sessions
  • Working with PM to assist impact mapping and prioritisation
  • Creataing value proposition canvases and jobs to be done

I also was involved in a discovery around how local authorities received stock and funding during the pandemic. Identifying best practice, and shaping service patterns that could be used in emergency situations, beyond pandemics.

This involved:

  • As is and to be service blueprinting
  • Ecosystem mapping
  • Running ideation workshops